Thank you for shopping with Janamaz.com. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, please review our refund and return policy below.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition
The product must be returned in the original packaging, including the acrylic gift box and all included items
The return request must be submitted within 14 days after the product is delivered
Our Luxury Islamic Gift Box includes multiple items (prayer mat, tasbeeh, attar, and acrylic box), therefore all items must be returned together for the return to be accepted.
Non-Returnable Conditions
We may not accept returns if:
The product has been used or damaged by the customer
Items from the gift box are missing
The return request is made after 14 days of delivery
The product is returned without original packaging
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of receiving your package.
Please include:
Your order number
Photos of the damaged product
Photos of the packaging
After verification, we will offer either:
A replacement, or
A full refund
at no additional cost.
Refund Process
Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.
If approved:
Your refund will be processed to the original payment method
Refund processing time may take 5–10 business days, depending on your bank or payment provider
Return Shipping
Customers are responsible for return shipping costs, unless the product arrives damaged or defective.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Order Cancellation
Orders may be canceled before they are processed or shipped.
If you wish to cancel your order, please contact us immediately at:
